Troubleshooting

• I connected my Heart Rate device, so why isn't my bpm showing on the CXP Target Training Console?

  The connected device may not broadcast/transmit Heart Rate (bpm).

• My bike console keeps resetting, has an erratic readout during a workout or does not show full LCD display in every window

  The batteries in the bike console may be weak (for non-programmable models that do not plug into wall outlet) Replace the batteries in the console with fresh batteries. Verify the correct power adaptor is being used (if applicable.) Check the power source to verify proper voltage and the plug is...

• My running belt keeps moving to one side.

  The running belt needs to be re-aligned, follow the below steps to re-align your belt: Turn on the treadmill and bring belt to a speed of between 6-8 mph. If the running belt moves rapidly to one side, press the Stop button immediately and carry out adjustment while the belt is stationary or at ...

• My running belt keeps slipping. How do I fix it?

  If you feel a slipping sensation when using your treadmill, the running belt may need to be tightened. In most cases, the belt has stretched from use, causing it to slip. This is a normal and common adjustment. Make sure that the unit is turned off and that the belt has come to a complete stop. ...

• The bike is making squeaking / chirping noise.

  Issue: Leveling The bike may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Issue: Bolts Loosen all the bolts attached during the assembly process, grease the threads and tighten again.

• There's noise when pedaling, rough feel while pedaling.

  Issue: Brake is rubbing against the flywheel The magnetic brake may be rubbing against the flywheel. The pedals will be very difficult to move and a screeching sound may be heard when attempted, the brakes should be replaced, please contact our service team. Issue: Leveling The bike may not be o...

• Treadmill will stop and reset or running speed is erratic.

  Issue: Power Source Verify that the treadmill is plugged directly into the wall, not into an extension cord, surge protector or power strip. Verify that the treadmill has the correct amp circuit requirements. Verify circuit is not sharing power with appliances, computers, TVs etc. The treadmill ...

• What should I do if I hear a rubbing noise toward the front of the treadmill?

  More times than not it is caused when the walking belt has moved off center and the sound that you are hearing is indicative of the belt rubbing on the side rail or cover. Firstly, ensure the treadmill is level. Start the machine and run it at around 5km. On both sides of the end of the treadmil...

• Why does the running belt not move smoothly?

  There may be a few reasons as to why the running belt is not running smoothly, check the below before contacting our service team: Not enough lubrication – Check the underside of the running belt to see if it needs to be lubricated and action accordingly. Running belt is too tight / too loose – ...

• Why does the treadmill shock me? Excessive static electricity

  Issue: Added static Eliminate static by wearing cotton clothing, Use an anti-static spray if needed Try a different pair of shoes Use a humidifier to increase humidity in air Issue: Improper grounding Verify that the power cord is plugged into the correct outlet without using an adapter Issue: ...

• Why is my heart rate erratic or not picking up?

  Make sure your hands are moist. Make sure all connectors at the back of the console are properly connected and no wires are damaged. If wearing a chest strap, make sure the batteries are good and that the electrodes are moist and positioned properly on your chest. Please note that hand held hea...

• Why is the heart rate function not working?

  You may be gripping the heart rate handlebars too tightly, try to maintain a moderate pressure while holding onto the heart rate handlebars. Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars....

• Why won't my bike console display RPM during a workout?

  There may be a few reasons for this issue: Bad connection between the console cable and the console, or a damaged cable. The speed sensor wire is damaged or not working. The magnet is not present on the drive pulley. The console is defective. Follow the below troubleshooting guide before contact...

• Why won't my console turn on?

  There are many things that could cause the console to not power on. Make sure the ON/OFF switch (located near the bottom at the front of the frame) is in the ON position. Inspect the electrical cable and replace if damaged. Ensure the electrical cable is attached to both the frame and the power ...

• Why won't my treadmill start?

  Check the following possible reasons before contacting the service team: Is your Treadmill plugged in? Check the power cord to the Treadmill. Is your power turned on? Check your power sockets. Is the Safety Key in place? Make sure the Safety Key is plugged correctly as this prevents the Treadmil...