Issue: Brake is rubbing against the flywheel
The magnetic brake may be rubbing against the flywheel. The pedals will be very difficult to move and a screeching sound may be heard when attempted, the brakes should be replaced, please contact our service team.
Issue: Leveling
The bike may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed.
Issue: Bolts
Improper assembly or loose assembly bolts. Verify assembly steps using your manual, tighten all bolts used for assembly.